Shipping Policy
For Standard Shipping Packages, We Use USPS. The Package Is Shipped And Delivered Via USPS. Because We Use USPS, Your Order Can Now Be Delivered 6 Days A Week, Including Saturdays. For Larger Shipping Packages, Or Packages Shipped Outside The Continental US, We Use UPS. With UPS, You Order Can Be Delivered 5 Days A Week.
All Orders Will Ship Within 7 Business Days Of Purchase. Orders Can Be Tracked Via USPS or UPS .
All Orders Shipping To Alaska, Hawaii And The U.S. Territories, Must Be Delivered Via UPS 2 Day Air Or UPS Overnight Air. There Is An Additional $8.00 Charge. While Most Items Can Be Shipped To Alaska, Hawaii And The U.S. Territories, Some, Including Aerosols And Alcohol–Based Products Such As Pressurized Spray Cans, Fragrances, And Nail Enamels Cannot Travel By Air. Therefore, These Products Cannot Be Shipped To Alaska, Hawaii And U.S. Territories.
Business Days Are Monday – Friday, Excluding Federal Holidays Within The United States. Orders Will Not Ship On New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving And Christmas Day. Orders Received On Saturday And Sunday Will Be Processed The Following Business Day.
Orders To P.O. Boxes And APO/FPO Addresses Must Be Shipped Via The United States Postal Service.
Return Policy
Because Our Products Are All Natural And Have A Shorter Shelf Life, We Do Not Accept Returns Or Exchanges Of Any Kind, For Any Reason. However, If Your Product Arrives Damaged Or Not As Described, Please Contact Us For A Replacement. If Your Package Is Undelivered Or Lost In The Mail, Please Proceed To File A Claim With Your Local USPS Or UPS Official.
It Is The Responsibility Of The Customer To Provide A Clear And Accurate Shipping Address. Items Will Not Be Resent That Are “Returned To Sender” Due To An Inadequate, Incorrect Or Incomplete Address.
FAQs
Are All Of Your Products Completely Natural?
Yes! We Only Use 100% Natural Ingredients! Whole Fruits, Potent Essential Oils, Organic Butters And Virgin Oils.
Why Is The Shelf Life Of Your Products Shorter Than Other Items Like Yours?
All Of Our Products Have A Shorter Shelf Life That Products You Find In Stores. We Only Use 100% Natural Ingredients! Whole Fruits, Organic Butters And Potent, Virgin Oils. Although Keeping Our Products Refrigerated Preserves Them The Best, Refrigeration Is Not Required.
Can Your Products Be Used On Relaxed Hair?
Our Products Are Safe To Use On Natural Or Relaxed Hair. All Of Our Products Serve The Same Purpose: To Create And Maintain A Healthy Growth Environment, No Matter What State Your Hair Is In.
How Will I Know Which Products To Use For My Hair Type?
Each Product Lists The Ingredients And Formulation Under The Item Details.
How Soon Will I Get My Order?
Each Order Usually Ships Within 7 Business Days. However, If A Product Is Out Of Stock, It May Take Up To 14 Business Days. Shipping To The Continental U.S. Takes 2-5 Business Days After Orders Ship.
Does Your Products Work For All Ethnicities?
Our Products Are For Anyone Who Enjoys Oil-Based And Water-Based, Natural Products!
Are Your Products Available In Major Stores?
Currently, Our Products Are Only Available Online.
Do You Ship Internationally?
International Shipping Is Available; However, Some Products Are Not Recommended For Purchase Due To The Long Travel Time And Short Shelf Life Of Some Products. Please Contact Us If You Have Questions Regarding Individual Products.